Privacy Policy
Man with Van Lea Bridge Privacy Policy
This Privacy Policy explains how Man with Van Lea Bridge collects, uses, stores, and shares personal data relating to its customers and potential customers in the Lea Bridge area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Man with Van Lea Bridge customers and individuals who contact or engage with our services in the Lea Bridge area, whether by phone, online enquiry, or any other method of communication.
By requesting a quote, making a booking, or otherwise interacting with Man with Van Lea Bridge, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Man with Van Lea Bridge is a local service provider offering man and van services, removals, and related transport and delivery services in and around the Lea Bridge area. For the purposes of data protection law, Man with Van Lea Bridge is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable law.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of data we may collect include the following.
Identity and contact details such as your name, address, service address, billing address, and other contact details you provide to us. These details enable us to identify you, respond to your enquiries, and deliver our services to the correct location.
Communication details including the content of enquiries, instructions, and any messages you send to us. This may include details about your property, access requirements, preferred contact method, and any special requests you make in relation to your booking.
Service details such as the date and time of your booking, pick up and drop off addresses, description of items to be moved, estimated job duration, and any photographs or notes you share to help us provide an accurate quote and plan the work safely.
Transactional and accounting records relating to quotes, bookings, payments, and refunds. These may include payment reference details and records of the services you have used, but we do not store full payment card details when you pay through a third party payment provider.
Technical information where you interact with us through a website or online form, which may include your IP address, device information, and basic analytics data used to understand how our online services are used and to improve them.
How We Collect Your Data
We primarily collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us about an existing or past job. This can be by phone, through an online form, or any other communication channel you choose to use.
In some cases, we may receive limited personal data about you from third parties when they make a booking or enquiry on your behalf, such as an agent, family member, or business partner. When this happens, we treat the data in accordance with this policy and, where appropriate, will make reasonable efforts to inform you that we are processing your data.
Lawful Basis for Processing
We will only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following.
Performance of a contract. We process your personal data to provide you with quotes, confirm bookings, deliver man and van services, manage job changes, and handle payments. Without this information we would be unable to perform the contract for services you request.
Compliance with legal obligations. We may process and retain certain records where we are required to do so by law, for example for tax and accounting purposes, or to respond to lawful requests from public authorities.
Legitimate interests. We sometimes process your personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing our relationship with you, keeping records of work carried out, improving our services, preventing fraud, or dealing with complaints and disputes.
Consent. In limited cases, we may rely on your consent to process your data, for example, if you specifically agree to receive certain types of marketing communications. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes.
To provide quotations and advice in response to your requests, including assessing job requirements, distances, access issues, and any special handling needs, and to communicate pricing and availability.
To manage bookings and deliver our services, including confirming job details, planning routes, allocating staff and vehicles, coordinating collections and deliveries, and ensuring services are carried out safely and efficiently.
To manage customer relationships and support, including responding to questions or concerns, handling changes or cancellations, managing feedback, and resolving any disputes or complaints relating to our services.
To manage finance and administration, including issuing invoices, processing payments through third party payment providers, maintaining accounting records, and meeting our reporting and audit obligations.
To improve and protect our business, including analysing how customers use our services, monitoring service quality, training staff, and taking steps to prevent misuse of our services or fraudulent activity.
To comply with legal and regulatory requirements, including responding to lawful requests from regulators or law enforcement and retaining records for the periods required by law.
Data Sharing and Processors
We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, always in accordance with data protection law.
Service providers acting as data processors may process personal data on our behalf. These can include providers of payment processing services, booking and scheduling tools, cloud storage and IT support, and accounting or invoicing tools. We ensure that such providers only process your personal data under our instructions and with appropriate security measures in place.
Professional advisers such as accountants, legal advisers, or insurers may have access to relevant personal data where this is necessary for them to provide their services to us, for example to manage accounts, audit our records, or handle legal claims.
Public authorities or law enforcement bodies may receive personal data where we are required or permitted by law to share it, for example to prevent or investigate crime, fraud, or other unlawful activity, or to comply with a court order.
We do not sell your personal data and we do not share your data with third parties for their own independent marketing purposes.
Data Retention
We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
In general, records relating to quotes, bookings, and completed jobs may be retained for several years after the end of our relationship with you to enable us to respond to queries, manage potential disputes, and comply with tax and accounting obligations. Where personal data is no longer required for any lawful purpose, we will securely delete it or anonymise it so that it can no longer be linked to any identifiable individual.
International Transfers
Where we use third party service providers that store or process data outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded a level of protection essentially equivalent to that required under UK data protection law. This may involve using service providers in countries that have been recognised as providing adequate protection for personal data or putting in place appropriate safeguards such as standard contractual clauses approved by relevant regulators.
Data Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those individuals and providers who have a business need to know it and ensuring that they are subject to duties of confidentiality. While we take all reasonable precautions, no method of transmission or storage is completely secure, so we cannot guarantee absolute security of your data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights apply to all Man with Van Lea Bridge customers in the Lea Bridge area and may be subject to certain conditions and exemptions under the law.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you, together with certain additional information about how we use it.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you, taking into account the purposes for which we process the data.
Right to erasure. In some circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data you believe is incorrect or where you have objected to our processing and we are considering your objection.
Right to object. You may have the right to object to processing of your personal data where we rely on our legitimate interests as the legal basis, including any direct marketing activities. We will stop processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Right to data portability. Where we process your personal data by automated means based on your consent or for the performance of a contract, you may have the right to receive that data in a structured, commonly used, and machine readable format and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent as the legal basis for processing, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent is withdrawn, but it may mean that we are unable to continue providing certain services to you.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly first wherever possible.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect from the date the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Man with Van Lea Bridge in the Lea Bridge area.
