Terms and Conditions
Man with Van Lea Bridge Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Lea Bridge provides removal and related transport services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company requesting and paying for the services.
We, us, our means the Man with Van Lea Bridge service provider.
Services means any removal, transport, loading, unloading, packing assistance, or related services supplied by us.
Goods means any items, property, or belongings handled, transported or stored by us on your behalf.
Vehicle means the van or any other vehicle we use to provide the services.
2. Scope of Services
We provide man and van removal and transport services, including collection, loading, transportation, unloading and placement of goods at the agreed destination. Services are generally provided within Lea Bridge and surrounding areas, but we may travel further by prior agreement.
The exact scope of services, including number of workers, size of vehicle, time slots and locations, will be set out during the booking process and confirmed in writing where possible. Any additional services requested on the day may be subject to availability and extra charges.
3. Booking Process
3.1 Bookings may be made by the client through our accepted communication channels and are subject to availability. Your booking is only confirmed once we have provided a written or clearly verbal confirmation of the date, time, service details and applicable charges.
3.2 When making a booking, you must provide accurate and complete information, including collection and delivery addresses, access details, approximate volume of goods, presence of stairs or lifts, parking restrictions, and any items requiring special handling.
3.3 We reserve the right to amend or refuse a booking if the information provided is incomplete, misleading or significantly different from the actual conditions encountered on the day.
3.4 Arrival times are given in good faith but are approximate. While we make reasonable efforts to arrive at the agreed time, delays may occur due to traffic, weather, vehicle breakdown, or other circumstances beyond our control. In such cases we will aim to notify you as soon as reasonably possible.
4. Client Responsibilities
4.1 You are responsible for ensuring that:
All goods are properly packed and prepared for transport, unless we have explicitly agreed to provide packing services.
Fragile, valuable or delicate items are clearly identified and suitably protected.
All items to be moved are ready for loading at the start of the agreed time slot.
There is safe and reasonable access to the property at both collection and delivery addresses, including adequate parking for the vehicle.
4.2 You must arrange any necessary permits or authorisations for parking, loading or unloading, and bear any costs or penalties arising from failure to arrange such permissions.
4.3 You or an authorised representative must be present at both collection and delivery points to supervise and confirm which items are to be moved, and to sign any necessary documentation. If no one is present, we may at our discretion cancel the job and apply cancellation or waiting time charges.
5. Charges and Payments
5.1 Our charges may be based on hourly rates, fixed prices, distance, volume of goods, or a combination of these, as agreed at the time of booking. Any quotation provided is valid only for the specific details supplied and for a limited period as stated during the quotation process.
5.2 Additional charges may apply for:
Waiting time caused by delays in access, packing, key collection or similar issues outside our control.
Extra labour or extra time required due to inaccurate information given at the time of booking.
Long carries where the vehicle cannot park close to the property.
Handling of unusually heavy, bulky or difficult items.
Work carried out outside standard operating hours, where agreed.
5.3 Unless otherwise agreed, payment is due immediately upon completion of the service on the same day. We may accept cash, bank transfer or other payment methods as specified during booking.
5.4 We reserve the right to require a deposit or full prepayment in advance for certain bookings. Deposits may be non-refundable in the event of cancellation, as set out in the cancellation policy.
5.5 We may withhold delivery of goods or suspend further services if payment is not made when due. We also reserve the right to charge reasonable interest or late payment fees on overdue sums, in accordance with applicable law.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 Where you cancel within a reasonable period before the scheduled start time, we will usually not charge a cancellation fee. However, we reserve the right to charge a cancellation fee in the following circumstances:
Cancellation on the day of the booking or with short notice.
Our team has already been dispatched or has arrived at the property.
Significant work or preparation has been undertaken specifically for your booking.
6.3 Amendments such as change of date, time, address, or scope of work are subject to availability and may affect the price. If we cannot accommodate the change and you choose to cancel, any applicable cancellation fee may still apply.
6.4 If we need to cancel or postpone a booking due to unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather or safety concerns, we will aim to provide as much notice as reasonably possible and offer an alternative date or time. Our liability in such cases is limited to refunding any deposit paid and we will not be responsible for any consequential losses.
7. Exclusions and Items Not Accepted
7.1 We do not transport or handle the following items:
Illegal, dangerous, hazardous or explosive materials.
Gas cylinders, flammable liquids or substances, or chemicals.
Perishable goods that require refrigeration or special conditions.
Animals, live plants in poor condition, or living organisms.
Cash, important documents, jewellery, antiques of exceptional value or similar high value items, unless expressly agreed in writing.
7.2 If any prohibited items are included without our knowledge, you will be solely responsible for any resulting loss, damage, fines or penalties. We may remove, dispose of or refuse to transport such items at our discretion.
8. Liability for Loss or Damage
8.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in these Terms and Conditions.
8.2 We are not liable for:
Loss or damage arising from your failure to properly pack, secure or protect goods.
Loss or damage to the internal workings of electrical goods, appliances or equipment, where there is no clear external damage to the item.
Damage to items that are already defective, fragile, poorly constructed, or not suitable for transport.
Loss or damage resulting from normal wear and tear, gradual deterioration, or pre-existing defects.
Damage to property, walls, floors, doors or fixtures where access is unusually tight and you have asked us to proceed despite a clear risk.
8.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit based on the value of the work and any applicable insurance we hold. You are responsible for arranging additional insurance cover for high-value items if required.
8.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or emotional distress, arising from or in connection with our services.
8.5 Any claim for loss or damage must be reported to us as soon as reasonably possible, and no later than 48 hours after completion of the service. You must provide evidence of the damage and reasonable proof of value upon request.
9. Access, Parking and Property Damage
9.1 You are responsible for ensuring that suitable access is available for the vehicle at both collection and delivery addresses. This includes arranging any parking permits and ensuring that driveways or access roads are suitable for the size and weight of the vehicle.
9.2 We are not responsible for damage to driveways, paths, underground services or other surfaces where you have requested that the vehicle be driven or parked on a non-standard or potentially unsuitable surface.
9.3 If parking fines or penalties are incurred as a result of inadequate permissions, restrictions or inaccurate information provided by you, you will be responsible for reimbursing us in full for any such costs.
10. Waste and Rubbish Regulations
10.1 We are primarily a removal and transport service and not a waste disposal company. We will only remove rubbish or waste where this has been specifically agreed in advance and where it complies with relevant waste regulations.
10.2 We do not carry hazardous waste, clinical waste, liquid waste, or any materials that require specialist disposal. You are responsible for arranging appropriate services for such items.
10.3 Where we agree to remove household or commercial waste, it will only be disposed of at authorised facilities in accordance with applicable environmental and waste management laws. Any additional fees charged by disposal facilities will be added to your invoice.
10.4 You must not request or encourage us to dispose of waste illegally, for example by fly tipping or leaving items in unauthorised locations. We reserve the right to refuse any such request and to terminate the service immediately if necessary.
11. Delays and Events Beyond Our Control
11.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include but are not limited to adverse weather, traffic congestion, road closures, accidents, breakdowns, strikes, public events or emergencies.
11.2 In such events we will take reasonable steps to minimise disruption and keep you informed. However, you acknowledge that some delays are unavoidable and do not give rise to a right to compensation for consequential losses.
12. Insurance
12.1 We aim to maintain appropriate insurance cover for our activities in line with industry practice. Details of cover can be made available on request.
12.2 Our insurance is subject to conditions, exclusions and monetary limits. It is your responsibility to inform us in advance about any particularly valuable items and to arrange additional insurance cover if required.
13. Complaints
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with the team on the day where possible so that we have a reasonable opportunity to address it immediately.
13.2 If the issue cannot be resolved on the day, you should submit a complaint as soon as reasonably practicable, providing full details, including dates, locations, a description of the issue, and any supporting evidence.
13.3 We will review your complaint, respond within a reasonable timeframe, and where appropriate, offer a remedy in line with these Terms and Conditions and applicable law.
14. Data Protection and Privacy
14.1 We will handle any personal information you provide in connection with bookings in a lawful and secure manner, using it only for the purposes of administering and delivering the services, processing payments, and communicating with you about your booking.
14.2 We will not sell your personal data to third parties. We may share limited information with trusted partners where necessary to provide the service, comply with legal obligations, or protect our legitimate interests.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
15.2 Any changes will take effect when published on our website or otherwise communicated. Continued use of our services after such changes will constitute your acceptance of the updated terms.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
By confirming a booking with Man with Van Lea Bridge, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
