Man With Van Leabridge Service Terms and Conditions

These terms and conditions set out the basis on which Man With Van Leabridge provides removals, transport, delivery, collection, and related logistics services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, so please read them carefully before confirming any service. These terms apply whether the service is arranged for a single item, a partial load, or a larger domestic or commercial move, and they are intended to create a fair and clear understanding between the customer and the company.

For the purposes of these terms, “customer” means the person or business making the booking, “goods” means the items to be moved, transported, or handled, and “service” means any van-with-driver, man-and-van, loading, unloading, or associated support provided by Man With Van Leabridge. The company may refuse or suspend any service where the customer has provided inaccurate details, where access is unsafe, or where the requested work would breach legal requirements.

The customer is responsible for ensuring that all information supplied during the booking process is complete and accurate. This includes the collection and delivery addresses, preferred time, access arrangements, parking conditions, item sizes, item weights, and any special handling requirements. If the information changes after booking, the company must be informed as soon as possible, as changes may affect the price, vehicle size, number of operatives required, or the feasibility of the job.

Booking Process

Bookings may be made by telephone, email, online form, or any other method accepted by the company. A quotation may be provided based on the information supplied by the customer, but any quotation is only an estimate unless expressly stated otherwise. The final charge may change if the actual service differs from the details originally provided. A booking becomes confirmed only when the company has accepted it and, where required, a deposit or advance payment has been received.

Man With Van Leabridge may ask for additional details before confirming a booking, including photographs of items, floor access information, lift availability, time restrictions, or parking permits. The company may also recommend a different vehicle size, more staff, or a revised service window where this is necessary for safety or efficiency. The company reserves the right to decline a booking if it is unable to provide a suitable service, if the job involves prohibited goods, or if the request is outside the scope of its operations.

It is the customer’s responsibility to ensure that someone authorised is present at the collection and/or delivery point at the agreed time, unless otherwise agreed in writing. Delays caused by the customer, building access issues, missing keys, incorrect addresses, or unavailable recipients may result in waiting charges, re-delivery costs, or cancellation fees. Where access is restricted, the customer must notify the company in advance and arrange any necessary permissions.

Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on an hourly rate, a fixed rate, a distance-based rate, a quoted project price, or a combination of these methods. Additional fees may apply for stairs, long carries, congestion, parking, tolls, waiting time, congestion-related delays, unsociable hours, specialist handling, or extra items not included in the original booking. Any such additional cost will be charged reasonably and in line with the service actually provided.

Unless a fixed written quotation has been issued and accepted, estimates are not guaranteed final prices. If the customer requests changes on the day, or if the actual load volume, access conditions, or service duration differ from what was initially described, the price may be revised accordingly. The company will seek to explain any material change to the price before continuing with the work where practicable.

Payment is due in accordance with the invoice, booking confirmation, or agreed payment terms. The company may require full payment in advance, a deposit, or payment on completion depending on the nature of the job and the level of risk involved. Man With Van Leabridge may accept bank transfer, card payment, cash, or other approved methods. Any bank charges, failed payment fees, chargeback costs, or collection expenses arising from late or unsuccessful payment may be added to the account where permitted by law.

Late payments may result in interest and recovery costs where allowed under the Late Payment of Commercial Debts legislation or other applicable rules. The company may withhold delivery, refuse further services, or suspend ongoing work until outstanding sums are paid in full. Title to any goods remains with the customer at all times, but the company retains the right to seek payment for work completed, waiting time, and any reasonable additional expenses.

Cancellations and Amendments

If the customer wishes to cancel or reschedule a booking, notice should be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether the company has already committed staff, vehicles, fuel, tolls, or third-party arrangements. Where a deposit has been paid, part or all of that deposit may be retained to cover administrative costs and lost booking opportunity, subject to applicable consumer law.

If cancellation is made by the company due to circumstances beyond its control, including severe weather, road closures, vehicle breakdown, staff illness, or safety concerns, the company may offer to rearrange the booking or issue a refund for any service not yet performed. The company will use reasonable efforts to notify the customer promptly and to minimise inconvenience, but it will not be responsible for indirect losses arising from unavoidable operational disruption.

Where a booking is amended by the customer, the company may revise the quotation to reflect the changed requirements. Amendments requested close to the scheduled time may not be possible if staff or vehicles have already been allocated. If the customer fails to attend, cannot provide access, or does not make the goods available at the agreed time, the company may treat this as a late cancellation and charge accordingly.

Liability and Customer Responsibilities

The customer must ensure that all goods are appropriately packed, secured, and ready for transport unless the company has specifically agreed to provide packing services. Fragile items, antiques, glass, electronics, liquids, and items of sentimental value should be clearly identified before the job begins. The company may refuse to move unsafe, unstable, leaking, contaminated, or illegally possessed items, and it may ask the customer to remove such items from the load.

While care is taken in handling goods, the company’s liability is limited to loss or damage caused by its proven negligence or breach of contract. The company is not responsible for pre-existing damage, poor packing, hidden defects, unsecured items, ordinary wear and tear, or damage caused by items not being suitable for transit. The customer is advised to arrange appropriate insurance for high-value, fragile, or irreplaceable items, as standard service charges do not usually include specialist insurance cover.

If damage or loss occurs, the customer must notify the company as soon as reasonably possible and, in any event, within a reasonable time after delivery. The customer should retain packaging, photographs, and relevant documents to support any claim. The company may inspect the affected goods, request further information, and assess the claim in line with these terms and any applicable insurance arrangements. No claim will be considered for items that were not declared or were packed by the customer in a manner that made damage reasonably unavoidable.

The company shall not be liable for indirect, consequential, or economic losses such as loss of profits, loss of business, loss of opportunity, or missed deadlines, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. These limitations are intended to apply to the fullest extent permitted under UK law.

Waste Regulations and Prohibited Materials

Where the service involves removal of unwanted items, rubbish, or discarded materials, the customer must clearly identify what is to be taken away and confirm that they have the legal right to dispose of it. Man With Van Leabridge will only handle waste in compliance with applicable UK environmental and waste regulations. This means waste will be transported, stored, and transferred only to lawful facilities or authorised handlers, and the company may refuse any waste collection that appears unlawful or improperly described.

The customer must not ask the company to remove hazardous, clinical, chemical, explosive, contaminated, asbestos-containing, or otherwise regulated materials unless this has been expressly agreed in advance and can lawfully be undertaken. The company may require evidence that the waste is domestic, commercial, or otherwise permitted for collection. If waste is presented that is not consistent with the booking details, the company may decline to collect it, may charge additional fees, or may terminate the service if continuing would be unlawful or unsafe.

The customer is responsible for separating waste from items to be retained, ensuring that personal documents are removed, and confirming that no prohibited articles are concealed among the load. Where the customer requires disposal services, the company may charge gate fees, tipping fees, transfer station costs, or other lawful disposal charges in addition to the service fee. The customer acknowledges that misdescribing waste or providing false declarations may result in refusal of service and may expose the customer to liability under relevant environmental law.

Service Conditions, Delays, and Force Majeure

The company will use reasonable skill and care in performing the service, but arrival times are estimates and may be affected by traffic, weather, access restrictions, or events outside the company’s control. A delay will not automatically entitle the customer to cancellation or compensation unless required by law or expressly agreed in writing. Where possible, the company will keep the customer informed if significant delays are expected.

The company is not responsible for delay or failure to perform caused by events beyond its reasonable control, including but not limited to flood, fire, storm, accident, strike, public transport disruption, road network incidents, breakdown, government restrictions, or civil emergency. In such cases, the company may suspend the service, rearrange the booking, or cancel the service without liability for consequential loss, provided any amount paid in advance for unperformed work is handled fairly and in accordance with law.

Customers must ensure that the delivery location is suitable for receiving the goods and that any building rules, parking constraints, or access controls are disclosed in advance. If the company cannot safely complete the work because the route is blocked, the premises are unsafe, or the customer has failed to obtain required permission, the company may wait, reschedule, or abandon the attempt and charge for time and costs incurred. The customer is also responsible for ensuring that any permitted parking or loading area is available at the arranged time.

Governing Law and General Provisions

These terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless the customer is resident in another part of the UK and mandatory local consumer protections apply. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, again subject to any legal rights that cannot be excluded. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver by the company of any breach shall be treated as a waiver of any later breach, and no variation to these terms shall be effective unless agreed in writing. The company may update these terms from time to time to reflect changes in law, operational practice, or service structure, but the version in force at the time of booking will ordinarily apply to that booking. Customers are encouraged to review the terms carefully each time they place an order for van and man services, removals support, or waste-related transport.

Man With Van Leabridge aims to provide a reliable, professional, and lawful service while maintaining clear expectations around price, timing, access, and responsibility. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms and conditions in full.